Customer Quality Engineer - Actalent : Job Details

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Job DescriptionWe are seeking a dedicated Customer Quality Engineer to manage customer complaints and inquiries related to our electrical motors. This role involves collaborating with engineering, assembly, and production teams to develop corrective action plans and identify root causes of product errors. The position is based in Bluffton, IN, and involves working with a diverse range of customers.

Job Title: Customer Quality EngineerJob DescriptionWe are seeking a dedicated Customer Quality Engineer to manage customer complaints and inquiries related to our electrical motors. This role involves collaborating with engineering, assembly, and production teams to develop corrective action plans and identify root causes of product errors. The position is based in Bluffton, IN, and involves working with a diverse range of customers.Responsibilities

• Serve as the initial or second point of contact for customer complaints and inquiries.
• Collaborate with internal teams to develop corrective action plans and identify root causes.
• Lead investigations into product issues and drive resolution.
• Manage relationships with 5-6 major customers and additional smaller clients.
• Focus 80% of time on customer complaint quality-related issues and 20% on internal scrap and reporting quality-related issues.

Essential Skills

• Strong understanding of root cause analysis and corrective action plans.
• Experience with 8D, PPAP, and lean manufacturing principles.
• 5+ years of experience in quality engineering.
• 2+ years of experience in customer quality/customer complaint management.
• Comfortable in a people-facing role and working with cross-functional teams.

Additional Skills & Qualifications

• Bachelor's degree preferred but not required.
• Familiarity with Six Sigma methodologies is beneficial.

Work Environment

This role operates within a medium-sized company environment at a local level, although part of a large international organization with multiple sites across the USA. The work hours are from 7:30 AM to 4:30 PM or 8:00 AM to 5:00 PM. The facility in Bluffton employs 100 people, and the process engineering team is expanding. The work involves being on the floor regularly and interacting with machinery, which may expose you to oil, coolant, and metal residue. The company offers 2 weeks of PTO, 6 paid holidays, and various insurance and benefits options. It is a union shop, but this will not directly impact your duties.

Pay and Benefits

The pay range for this position is $36.06 - $41.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bluffton,IN.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] for other accommodation options.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Business Consulting and Services

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