CUSTOMER PROJECT MANAGER- Little Rock Service Center - Dassault Falcon Jet : Job Details

CUSTOMER PROJECT MANAGER- Little Rock Service Center

Join to apply for the CUSTOMER PROJECT MANAGER- Little Rock Service Center role at Dassault Falcon Jet

CUSTOMER PROJECT MANAGER- Little Rock Service Center

Join to apply for the CUSTOMER PROJECT MANAGER- Little Rock Service Center role at Dassault Falcon Jet

Dassault Falcon Jet is hiring a full time Customer Project Manager (CPM) and is responsible for monitoring schedules, budgets, personnel and quality. The Customer Project Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.Job Duties And Responsibilities

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• Ensures milestones are achieved to insure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope as well as manages the Crew Chief.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to insure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Participates in the pre-arrival, customer arrival briefing and departure debrief meetings.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.
• Utilize Siebel to document customer information.

Requirements

• Minimum of five (5) years-experience working in corporate aircraft environment.
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
• Associates degree in related field or equivalent.
• A & P license preferred.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesAviation and Aerospace Component Manufacturing

Referrals increase your chances of interviewing at Dassault Falcon Jet by 2x

Get notified about new Customer Project Manager jobs in Arkansas, United States.

Arkansas, United States $116,700.00-$207,200.00 1 week ago

Senior Customer Success Manager - Strategic Team

Arkansas, United States $82,000.00-$124,000.00 1 week ago

Customer Success Manager, Strategic AccountsManager, Strategic Account Management - Customer Onboarding - Walmart Business (Bentonville)

Bentonville, AR $80,000.00-$155,000.00 1 day ago

Senior Customer Success Manager - Public Sector

Bentonville, AR $104,000.00-$126,000.00 1 week ago

Senior Analyst, Strategic Account Management - ETS (Strategic Account Manager)

Bentonville, AR $70,000.00-$130,000.00 2 weeks ago

Little Rock Metropolitan Area 1 month ago

(USA) Manager, Strategic Account Management

Bentonville, AR $80,000.00-$155,000.00 6 days ago

Manager, Strategic Account Management AutomotiveManager, Strategic Account Management- Collectibles Category (Not Remote- eCommerce/Marketplace Experience Required)

Bentonville, AR $80,000.00-$155,000.00 2 weeks ago

Arkansas, United States $120,000.00-$135,000.00 4 weeks ago

Construction Field Supervisor - DistributionAccount Manager – Outside Sales for Aftermarket Truck & Trailer PartsProject Manager – Electrical Construction

Osceola, AR $88,000.00-$105,000.00 1 week ago

Senior Project Manager - Public Sector/Religious Institution Construction

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr