Customer Order Specialist - Aston Carter : Job Details

Join to apply for the Customer Order Specialist role at Aston Carter.

Work Environment: The work environment operates from 7:30 am to 4:00 pm, Monday through Friday, with potential additional hours during busy periods.

Qualifications:

• Proficiency in order entry, account management, and order management.
• Familiarity with MS Office.
• 1-3+ years of experience within customer service/order management.
• Self-motivated and capable of problem resolution.
• Strong follow-up skills.
• Professionalism in customer service.
• Competence in order tracking, computer skills, and order processing.

Job Description: The Customer Order Specialist is responsible for conducting system training sessions, preparing customer quotes, and processing non-stock and emergency orders. This role involves monitoring order status, performing sourcing activities, resolving accounts payable and receivable issues, and ensuring expedited material processing to respond to customer inquiries promptly. Additionally, the specialist will track orders, manage SMAA forms, and fulfill SQAD requirements.

Responsibilities:

• Conduct ongoing system training sessions with the team.
• Prepare and provide customer quotes.
• Process non-stock orders within 48 hours and handle all emergency orders, including processing spot buy purchase orders to vendors.
• Monitor and update order status, ensuring past due orders and two-week look-ahead dates are completed daily.
• Perform daily sourcing activities.
• Communicate upcoming projects to the team.
• Resolve accounts payable (AP) and accounts receivable (AR) issues.
• Request and process order revisions.
• Review open orders regularly.
• Expedite material, ensuring the team responds to customer inquiries within 45 minutes.
• Work on OSD&D reports.
• Track orders and maintain accurate records.
• Complete and manage SMAA forms, providing alternate materials for discontinued items.
• Fulfill SQAD requirements by obtaining necessary documents from customers for specific applications.

Pay and Benefits: The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Chicago, IL 60632.

Application Deadline: This position is anticipated to close on Jun 27, 2025.

About Aston Carter: Aston Carter provides world-class corporate talent solutions across various industries. We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. For accommodations, contact [email protected].