Customer Order Process Specialist - Stefanini Group : Job Details

Details: Stefanini Group is hiring!Stefanini is looking for an Customer Order Process Specialist in Research Triangle Park, NC 27709 (Hybrid)For quick Apply, please reach out to Maria Teresa Paje, call 248 ### ####/ email: [email protected] Title: Customer Order Process SpecialistLocation: 2 T.W. Alexander Drive, Research Triangle Park, NC 27709HYBRID position - 2-3 days onsite.Shift timing: Monday-Friday, 8:00 AM - 5:00 PM; Lunch Time: 1 HourEDUCATION:

• Bachelor's degree is required.

Qualifications:

• Experienced professional position requiring an understanding of Order to Cash, Invoicing and Reconciliation process.
• Has the ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision.
• A Bachelor's with 2 years of progressive SAP experience in a related field is preferred (not required).
• Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
• Experience interacting with customers in a helpful and friendly manner to understand their needs.
• Strong interpersonal, teamworking and communication skills.
• Must be available within a commutable distance from RTP, NC for mandatory meetings/trainings.

Responsibilities:

• As the Customer Service Representative, you'll be responsible for the entire order fulfillment process of an assigned client base. The order fulfillment process includes order entry and resolution of conflicting issues, shipping, and invoicing.

Job Requirements Details: Specific tasks and responsibilities include:

• Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF's ability to satisfy them.
• Complete material availability inquiries and price discrepancy reporting.
• Provide consistent quality service and act as a liaison for customers and external service providers.
• Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
• Effectively manage more complex projects and time lines for Customer Service including organizing clear key deliverables, establishing, and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. #LI-MP1 #LI-HYBRID Pay Range: $ 32.00 - $ 35.00