Customer Operator - Carmax Corporation : Job Details

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities: Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. Assist Customer Advisors/ Service Consultants with customers when needed. Answer basic service department questions, schedule service appointments, route customers calls. Provide written messages to the responsible party in a timely manner. Complete reminder calls for customers scheduled for an appointment. Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments. Contact customers with Repair Requests to schedule appointments. File repair orders and all supporting documentation daily. Audit all sublet invoices to ensure they are ...Operator, Customer Service, Automotive, Customer, Skills