Customer Operations Specialist - Russell Tobin : Job Details

Base pay range

$22.00/hr - $23.00/hr

Pay rate: $22.00-$23.00/hour on W2

Job Title: Customer Operations Senior Representative

Location: St. Paul, MN 55101 (Hybrid)

Work Mode: Hybrid (3 days in office for 4 weeks of training, then 1 day per week onsite)

Duration: 06+ Months with the possibility of conversion

Job Overview

This role supports high-volume administrative processing for employee benefits, especially during peak open enrollment season (OctoberFebruary). You will join one of three teams handling critical insurance data tasks with accuracy, urgency, and adaptability.

Key Responsibilities

• Process life insurance data such as coverage changes, beneficiary updates, enrollments, and policy modifications
• Accurately input data across multiple internal systems within a 3-day turnaround
• Manage team inboxes and fulfill customer/client requests via email or phone
• Follow up on incomplete information using templates, custom emails, or calls
• Maintain compliance with quality, security, and service-level standards
• Support collaborative workflows and cross-train on other administrative functions
• Occasionally work overtime during peak volumes

Required Skills

• High attention to detail and accuracy in data entry
• Strong critical thinking, time management, and prioritization skills
• Ability to switch between systems and multitask in a fast-paced environment
• Adaptable, self-motivated, and able to work independently

Preferred Backgrounds

• Experience in loan processing, mortgage operations, financial services, or education
• Comfortable working with numbers and routine processes
• Strong analytical mindset
• Not ideal for purely customer service or call center backgrounds

Education & Qualifications

• High school diploma or equivalent required
• Prior experience in administrative or operational roles preferred

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative

Industries

• Financial Services, Investment Banking, and Banking

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