Customer Liaison/Appointment Coordinator - Hyundai : Job Details

Dealership Support Staff. Business Development Center (BDC) Representative Location: 10 Dealership locations throughout the Rochester and Canandaigua area Reports To: SERVICE MANAGER Job Overview: We are seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our dynamic automotive team. The ideal candidate will be responsible for managing internet leads, contacting potential and existing customers, and scheduling appointments for the service team. The BDC Representative will play a vital role in driving customer engagement, improving lead conversion, and enhancing the overall customer experience. Key Responsibilities: Manage Internet Leads: Respond promptly to inbound internet leads via email, chat, phone, or other channels. Qualify and gather detailed information from prospective customers to determine their needs and interests. Ensure timely and professional follow-up with all internet inquiries to maintain engagement. Customer Outreach: Con...Coordinator, Business Development, Liaison, Customer Experience, Customer Engagement, Service Manager, Business Services