Customer Experiences & Events Manager - Life Fitness : Job Details

Customer Experiences & Events Manager page is loaded Customer Experiences & Events Manager Apply locations Rosemont, IL time type Full time posted on Posted Yesterday job requisition id JR-024429 Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength is seeking a strategic and customer-centric Customer Experiences & Events Manager to lead immersive brand experiences that deepen customer engagement and drive commercial impact. Reporting to the U.S. Marketing Director, this hands-on role owns the strategy and execution of the Chicago Experience Hub , Factory Experiences , and U.S. tradeshows and events —bringing our brand to life through curated, consultative engagements.You'll work closely with Sales, Product, Training, and Global Marketing to deliver high-impact experiences that accelerate pipeline and build lasting customer relationships. You'll also lead a small, agile team focused on operational excellence and flawless event execution.T his is a hybrid position based out of our Global Support Center in Rosemont, IL - M/F remote and T-Th are in-office collaboration days #LI-Hybrid What You'll DoLead the strategy, planning, and execution of the Chicago Experience Hub and Factory Experiences—ensuring each visit is tailored, consultative, and aligned to customer goalsCoordinate and oversee the SMEs and content creators ensuring interactive and experiential content focused on workshops (e.g., Journey Mapping, Value Prop Canvas), thought leadership sessions, brand storytelling modules, and customer engagement activities.Promote the Experience Hub internally and externally, positioning it as a premier destination for collaboration and innovationScale and optimize experience formats (e.g., half-day visits, full-day summits) to support volume and impactOversee U.S. tradeshow and event strategy, ensuring alignment with marketing goals, lead generation, and brand consistencyManage budgets, vendor relationships, and post-event reporting to ensure efficiency and ROICollaborate cross-functionally with Sales, Product, Digital Solutions, and Global Marketing to align programming with strategic prioritiesLead and support a small team responsible for tradeshow logistics, timelines, and on-site executionSupport agency partnerships and creative development for event content and experiencesEstablish KPIs and reporting frameworks to measure the impact of all customer experience initiativesWhat You'll BringBA/BS in Marketing, Event Marketing, or related field8+ years of experience in marketing, experiential events, or customer engagement3+ years of team leadership experienceProven ability to deliver high-impact, customer-centric experiences that support commercial goalsStrong project management, budgeting, and stakeholder communication skillsConfidence working with senior executives and cross-functional teamsProficiency in Microsoft Office; experience with Salesforce, project management, or event tools a plusAt Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives . If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $90,500 - $132,200 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regardingemployment , recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or @indoorcycling.com domain email addresses or “ [email protected] ” for U.S. opportunities.Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.LIFE FITNESS / HAMMER STRENGTH Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. Every day, exercisers in more than 150 countries log in 1+ million workouts on the company's connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world's workout partner of choice. By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives.Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands.Life Fitness is synonymous with innovation and quality in the cardio and strength training arena. The company's cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency.Hammer Strength stands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide.By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers.Our values drive how we work, grow, and win—together:We think customer first : We're proactive, adaptable, and always improving the customer experience.We play as one team : We care, collaborate, and pick each other up—we win and lose together.We raise the bar on fitness innovation : We lead, not follow—pushing fitness further every day.We persevere and get it done : We out-work, out-match, and never compromise on quality or performance.We inspire each other to live healthier lives : We support well-being, inside and outside of work, to build a healthier world—together.Ready to make an impact? Join us and help shape the future of fitness.#J-18808-Ljbffr