Customer Experience Specialist Ruby Car - Avis Budget Group : Job Details

Investigate and resolve escalated customer issues: When things get challenging, you'll step in, actively listen to customer concerns, analyze information, and develop solutions to address their needs. Think creatively, collaborate with internal teams, and navigate complex situations with a calm and confident demeanor. Handle delivery issues. Ensure timely and accurate deliveries by tracking shipments, addressing delays, and communicating effectively with customers and delivery partners. Be the information hub, keeping everyone informed and resolving discrepancies with patience and resourcefulness. Address customer complaints: Empathize with frustrated customers, understand their concerns, and work tirelessly to find solutions that leave them satisfied. Be their voice within the company, advocate for their needs, and build positive relationships that turn complaints into compliments. Resolve missing paperwork issues: Track down missing documents, navigate internal systems, and work with...Customer Experience, Specialist, Experience, Escalations, Digital Sales, Customer, Restaurant, Business Services