Customer Experience Specialist - TEKsystems : Job Details

Mortgage/Financial Loan Specialist Role Overview

The Customer Experience Specialist I serves as the primary contact for consumers after their initial licensed discussion with a loan officer. This role supports the loan origination process by ensuring efficient communication, data accuracy, and timely resolution of inquiries. Responsibilities may span multiple functions or focus within a specific channel.

• Knowledge of mortgage regulations
• Mortgage/financial services call center experience
• Exposure to customer service, financial services, or mortgage operations is ideal

The pay range is $24.00/hr. Eligibility requirements apply and benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

This is a fully onsite position in Pasadena, CA.

Anticipated close date: August 14, 2025.

We help clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we lead in Full-Stack Technology Services, Talent Services, and real-world applications. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.