Customer Experience Specialist - CarMax : Job Details

CarMax, the way your career should be!

About the Role

As a Customer Experience Specialist, you will deliver a remarkable experience for our customers by guiding them through every step of their CarMax journey, making the process simple and seamless. You'll work collaboratively with various teams across the organization to ensure our customers enjoy a positive experience whether they're buying or selling cars. Our commitment to honesty and transparency has positioned us as the nation's largest retailer of used cars, and these values will shape your success in this role.

Key Responsibilities

• Provide outstanding customer service by assisting customers through every stage of the process, from sales and appraisals to test drives and financing applications.
• Conduct vehicle assessments by collecting and recording information required for customer appraisals.
• Receive and check in vehicles shipped to CarMax, ensuring accurate daily scanning and inventory reconciliation.
• Perform cosmetic inspections to ensure vehicles adhere to CarMax Quality Standards.
• Handle various administrative tasks, including generating daily reports, managing transaction paperwork, and liaising with finance companies regarding customer contracts.
• Schedule service appointments and review repair order invoices to ensure billing accuracy.

Why Join Us?

This role thrives in a dynamic retail sales environment where teamwork is essential. You'll quickly build rapport with customers, effectively understanding and addressing their needs. You will also manage a range of tasks independently, including vehicle sales, processing sales paperwork, and managing repair orders. With opportunities for mentorship and advancement, you will have a bright future in this role.

Qualifications and Requirements

• Exceptional communication skills.
• Confidence in yourself, the product, and CarMax.
• A proven ability to foster strong relationships.
• Strong team-oriented behavior reflecting integrity, respect, and inclusivity.
• A focus on balancing customer needs with business objectives.
• A commitment to understanding and fulfilling customer needs.
• Proficient problem-solving skills to create solutions that benefit customers.
• Ability to produce quality work on time, maintaining attention to detail.
• A capacity to adapt and thrive in a fast-paced environment.
• Skills to accurately read, interpret, and transcribe data.
• Physical ability to lift objects up to 25 lbs.

Education and Experience

• High School Diploma or equivalent.
• Previous sales and customer service experience, particularly in retail, is preferred.
• A valid Driver's License.
• Familiarity with Microsoft Office Suite is preferred.

About CarMax

CarMax transformed the auto industry by providing customers with the honest, transparent experience they expect and deserve. This innovative approach has established us as the largest retailer of used cars in the U.S., with over 200 locations nationwide.

Our dedicated team of over 25,000 associates strives to deliver exceptional customer experiences while supporting one another's career growth and community involvement. We are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For® due to our commitment to training and diversity.

CarMax is an equal opportunity employer and values diversity. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is: $17.80 - $26.70.

Benefits:

In accordance with state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.

• Full-time hourly or commission-eligible associates can earn up to 48 hours of sick time per year and between 80 to 200 hours of vacation time depending on continuous service with the company, upon a 90-day waiting period.
• Eligible for paid time off for 6 designated holidays and 1 floating holiday each year, with the possibility of Holiday Premium Pay if working on a holiday.
• Full-time salaried associates have flexible paid time away benefits, subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon request, CarMax will consider reasonable accommodations for applicants to complete the Job Application.