Customer Experience Specialist - Nassau Candy Distributors : Job Details

1 day ago Be among the first 25 applicants

Nassau Candy Distributors, Inc. provided pay range

This range is provided by Nassau Candy Distributors, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

With over 50 years of combined award-winning experience, NC Custom (the promotional products arm of Nassau Candy) is a top-40 ASI Supplier, and the leading diversified manufacturer of 3,000 plus items, ranging across confectionery, mints, chocolate, hard goods, health and beauty, wellness, premium apparel and soft goods, servicing distributors in the promotional products industry.We are currently hiring an energetic Customer Experience Specialist, who will be responsible for working with our distributor network to provide overall product information and handle resolutions of all levels. This role will be ON-SITE at our Hicksville corporate offices.This is an excellent opportunity for a college grad who loves working with customers and wants to learn the promotional products / manufacturing business! We make cool stuff!Responsibilities

• Answer and manage incoming calls and emails including order status, tracking information, and product questions.
• Respond quickly to customer issues, all with a polite, empathic, and professional manner.
• Provide customer service, resolutions, and support to distributors which includes price quotes, freight quotes, product information and program pricing.
• Monthly follow-up on large repeat orders, samples, and other sales initiatives.
• Provides administrative support for Outside Sales team and their territories.
• Other daily responsibilities may include working with our production team on status updates and working with our production development team on custom projects.

Requirements And Qualifications

• Previous experience in customer support, order resolutions, client services, or inside sales for a manufacturer or distributor (preferred).
• Excellent at communicating over the phone and via email.
• Intermediate computer skills including Excel, and experience with tracking and recording call information, filing documents, or updating customer profiles and accounts.
• Must be highly detail-oriented and accurate with excellent follow-up and communication skills.
• Excellent time management and prioritization skills.
• Customer-focused and thorough to create a positive customer experience and timely resolution.

Perks And Benefits

• Competitive Pay
• Medical, Dental, Vision insurance, and AFLAC
• Paid Vacation, PTO, and Holidays
• Employee Discounts
• Family-oriented company culture, business casual attire
• And Pet Insurance!

This is an in-person position located in Hicksville, NY.We are an Equal Opportunity Employer.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesFood and Beverage Services

Referrals increase your chances of interviewing at Nassau Candy Distributors, Inc. by 2x

Get notified about new Customer Experience Specialist jobs in Hicksville, NY.

New York City Metropolitan Area $22.00-$25.00 3 weeks ago

Customer Experience Specialist - BrooklynLGA Airport Customer Experience Specialist On-CallLGA Airport Customer Experience Specialist On-CallProduct Support Specialist - Unilever Food Solutions

Englewood Cliffs, NJ $69,360.00-$104,040.00 1 week ago

Bronx, NY $50,000.00-$58,500.00 4 weeks ago

Customer Experience Specialist - Greenwich

New York City Metropolitan Area $21.50-$27.00 4 weeks ago

New York City Metropolitan Area 2 weeks ago

Transit Customer Service Specialist I/II

New York, NY $46,271.00-$69,791.00 8 hours ago

Englewood Cliffs, NJ $25.00-$32.00 1 day ago

Great Neck, NY $35,000.00-$50,000.00 1 month ago

Pharmacy Customer Service Representative

New York City Metropolitan Area $184,000.00-$334,600.00 1 week ago

Yonkers, NY $115,260.00-$149,160.00 5 days ago

Northport, NY $74,286.06-$123,810.11 3 weeks ago

Billing Analyst / Accounts Receivable Specialist 4369

Farmingdale, NY $87,822.93-$146,371.55 1 month ago

Ready to Wear Department Manager - Luxury Menswear Brand - New York

New York City Metropolitan Area 18 hours ago

Associate Territory Manager (Long Island)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr