Customer Experience Specialist/Housekeeping - Night Shift - The Residence at Bethel Park : Job Details

Night ShiftDuties also include light cleaning keeping the lobby and activities room tidyAt The Residence at Bethel Park, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Residence at Bethel Park, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• Health/Dental Insurance
• 401K with employer match: Plan for your financial future with our 401k program.
• Life Insurance: Company paid life insurance
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Duties of the Customer Experience Specialist/HousekeeperAnswer telephones, greet guests, and respond to residents' requests and assist in coordination of services to residents. Assist in providing services to residents, families, and guests. Is responsible for the cleaning of common spaces. Support the operations and sales teams. Provide clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files.Essential Functions of the Customer Experience Specialist/Housekeeper

• Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
• Receive visitors, having them sign registers, and routing them as appropriate.
• Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
• Responsible for the cleaning of common spaces on level 2 including main lobby, entrance, activity room and main bathroom.
• Vacuum and spot clean carpets and shampoo, as directed.
• Vacuum and spot clean sofa/chairs.
• Checks for and remove marks from walls.
• Cleans and sanitizes bathrooms, refills paper towel, toilet paper, and soap dispensers
• Collect and empty trash.
• Assist in scheduling transportation for resident's doctors' appointments
• Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.
• Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.
• Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.
• Enter work orders received from the residents
• Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
• Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
• Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Customer Experience Specialist/Housekeeper

• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Ability to lift at least 40 pounds; Must be able to lift, carry, stand, bend, squat, crawl, reach, kneel, push, pull, and twist using good body mechanics for sustained periods of time.
• Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

• High School Diploma or GED at a minimum.
• Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
• Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents; bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
• One year of office or hospitality experience preferred.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Must have a passion for people and hospitality.
• Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
• Must have good time-management and organizational skills.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
• Adhere to and carry out all policies and procedures.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.