Customer Experience Representative - Enterprise Mobility : Job Details

Overview

Start your career with Enterprise! We are hiring immediately for a Customer Service Representative at the Williston Basin International Airport!

Get on the fast track to a more rewarding career with National Car Rental and Enterprise - teams that are committed to quality innovation, customer satisfaction, and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible because how far you go is really up to you. It's a fast paced, people-oriented business thta offers incredible earning ptential and performance-based promotions.

The National/ brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a Full-Time position working 40 hours a week.

The starting rate of pay is $17/ hour. This position is located at 3824 Moberg Drive Northwest, Bemidji, MN, 56601

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $35,360 with an average 40 hour work week - with the opportunity to earn an additional $12,000 in bonuses ($1000/month)

• Paid Time Off , starting with 20 days off per year

• Health, Dental, Vision insurance ; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

The available schedules are:

• Sunday - Thursday 8am - 5pm

• Wednesday - Sunday 8am - 5pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• No drug or alcohol related convictions on driving record within the past 5 year (DUI/DWI)

• Must be at least 18 years old

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.