Customer Experience Representative - LHH : Job Details

We are seeking a dedicated Customer Experience Representative to provide exceptional service to customers. This is a permanent, onsite opportunity with an outstanding Oklahoma City employer! Great benefits and a stable work environment!

Responsibilities:

Assist customer with product selection, availability inquiries, and order entry/tracking.

Address customer concerns promptly and professionally.

Communicate effectively with customer via phone and email.

Act as a customer advocate within the organization, conveying customer feedback and insights to relevant departs to drive continuous improvement in products and services.

Build and maintain strong relationships with customers by demonstrating a genuine desire to help.

Accurately document customer interactions to track and ensure follow- up as needed.

Qualifications:

Previous experience in customer service or account management (This is not a sales role).

Excellent communication skills.

Ability to multi-task in a fast-paced environment.

Strong computer skills with exposure to MS Office.

Positive attitude and customer-centric mindset.

Excellent benefits include Medical, Dental, Vision, Flexible Spending, 401K, Life Insurance, AD&D, Short & Long Term Disability, Paid Holidays, Sick Leave, Tuition Reimbursement, and Bonuses.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.