Customer Experience Associate - Veterans Sourcing Group : Job Details

Customer Experience Associate – 13 OpeningsPay Rate: $19.36/hourLocation: Onsite – East Hartford, CTSchedule: Monday – Friday, 8:30 AM – 5:00 PM (Weekends off)Start Date: Targeting 8/11 class; Backup class 8/18Onboarding Requirements: 8-Panel Drug Screen, Standard Background CheckContract to Hire Position

Seeking 13 fully cleared Customer Experience Associates to serve as the first point of contact for customers, providing information and support regarding the Summer EBT program and other services. You'll work in a high-volume call center environment, ensuring timely and accurate resolution to inquiries while maintaining a high standard of professionalism and empathy.

• Respond to incoming calls and provide accurate program information.

• Document all consumer interactions in tracking system.

• Forward calls appropriately based on internal procedures.

• Escalate trends and customer feedback to leadership.

• Handle customer complaints per policy.

• Meet/exceed daily performance standards (calls answered, customer service, quality).

• 18 years or older

• High School Diploma (or equivalent) plus 6+ months call center experience, OR Associate degree or higher without call center experience

• Able to type 30+ WPM

• Clear criminal background and drug screening

• Comfortable working full-time in a structured, fast-paced call center

• Outstanding attendance record

• Strong verbal/written communication

• Calm conflict resolution and empathy for customers

• Tech-savvy and quick learner with multiple systems