Customer Experience Associate - Reeds Jewelers : Job Details

REEDS Jewelers is seeking a passionate, service-driven individual to join our Customer Experience Team immediately in a seasonal capacity. This role is a unique opportunity to contribute to the heart of our customer service operations during one of the most exciting and high-impact times of the year.

As a Seasonal Customer Experience Associate, you'll serve as a key voice of REEDS- engaging with customers via phone, chat, and email to ensure each interaction reflects the care, quality, and luxury experience that define our brand. From assisting with orders to resolving inquiries, you'll help create lasting impressions and deliver the exceptional service our customers know and love. While this role is mainly remote-based, we hope to find an individual living in the Wilmington, NC area.

Founded in 1946, REEDS Jewelers is a family-owned, full-service jeweler with locations in 13 states and a leading ecommerce platform. Rooted in tradition and driven by innovation, REEDS continues to grow with the support of our passionate and talented team.

This seasonal role is a great way to build hands-on experience in:

• Customer experience operations
• Ecommerce platforms and tools
• Luxury retail and product knowledge
• Team-based collaboration in a fast-paced setting

You'll also benefit from our robust training program designed to set you up for success with the brands we represent and the service standards we uphold.

• A people-first mindset and passion for delivering outstanding service
• Strong verbal and written communication skills
• Ability to learn quickly and apply knowledge effectively
• A team player who thrives in a collaborative environment
• Flexibility to adapt to shifting priorities and seasonal demands
• Availability to work one weekend day per week and evening shifts

• Provide thoughtful, efficient, and luxury-level support to customers
• Respond to inquiries and resolve issues via phone, chat, and email
• Accurately process and manage customer orders
• Act as a liaison between customers and store teams across the country
• Support team projects and administrative tasks as needed

At REEDS, we lead through our core principles:

• Integrity - Do what's right, always
• Performance Excellence - Drive results and growth
• Stewardship - Build trust at every turn
• Professionalism - Lead with confidence and consistency
• Entrepreneurial Spirit - Think boldly, act decisively
• Team Orientation - Support, uplift, and collaborate
• Passion - Love what you do and share it with others

Requirements

Requirements:

• 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
• A quiet, distraction-free work space with high-speed internet

• Excellent written + communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Must be highly organized, detail-oriented, and able to work independently

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership

Benefits

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.