Customer Experience Associate - AAA : Job Details

At AAA, our Associates are passionate about delivering exceptional member experiences. We are looking for dedicated individuals who demonstrate compassion, empathy, and outstanding service, helping us to foster a loyal membership base. Join us in our mission to be the most trusted provider of high-quality automotive, travel, insurance, and other relevant products and services that provide safety, security, and convenience to our members.

Recognized as one of the best places to work, we offer a competitive salary and a robust benefits package (dependent on position). Benefits include:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel/product discounts
• Paid Volunteer Time Off

• New Members: Employ a Club-focused sales approach to promote and sell AAA memberships, aiming to exceed expectations.
• Customer Service: Deliver exceptional service to members, fostering satisfaction and loyalty. Assist members by coordinating their experience and directing them to the appropriate associate.
• Branch Operations Support: Manage branch traffic flow and member experiences, seeking innovative improvements to operations and maintaining knowledge of AAA products and policies.
• Insurance Referrals: Recommend the Club's Insurance agency to generate referrals, encouraging satisfied members to spread the word.
• Visa Applications: Inform potential customers about the benefits of the AAA Visa card, highlighting rewards and exclusive discounts.
• Convenience Billing: Educate customers on the benefits of automatic credit card renewal for ease and uninterrupted service.
• Retail Store Revenue: Support branch revenue through retail sales, including currency transactions, passport photos, and travel accessories.

• Strong commitment to outstanding service and positive member experiences.
• Experience in branch operations and managing customer interactions.
• Ability to stay updated on policies, procedures, and product lines.
• Excellent verbal and written communication skills.
• Flexible with hours, including potential weekend and holiday shifts.
• Skilled in engaging members and building trust.
• Proficient in using technology to enhance service and manage operations.
• Commitment to compliance with internal and external policies.

• Ability to perform office tasks involving long periods of computer use, filing, and phone communication.
• Ability to lift, carry, push, and pull up to 30 lbs.

Starting pay rate: $19.09/hr + Incentive Opportunity.

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights regarding federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.