Customer Experience Advocate - South Brooklyn - Veterinary Emergency Group : Job Details

**Customer Experience Advocate - South Brooklyn**

at Veterinary Emergency Group South Brooklyn, NY **WHO WE ARE**

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a customer first mentality and a true, employee-centric work environment. We expect to see significant expansion across the country, growing from 27 to ~50 locations by the end of 2022.

**TALENT + CULTURE AT VEG**

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What were aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, were ready to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, yes. We do the same and more for our teams. In fact, VEG is one of this years nominees for INC Magazines Best Places to Work!

**JOB DESCRIPTION**

Oversee level 3 customer experience at home hospital by ensuring that communication with our customers is efficient and positively impactful. In addition, lead by example, providing exceptional customer service, while maintaining direct communication with our veterinary team regarding medical matters.

**JOB RESPONSIBILITIES**

* Liaison between doctors and customers, to ensure we are keeping people and their pets together.

* Maximize efficiency by filtering all communication, anticipating that customers needs are met.

* Ensure pertinent information is relayed to customers in a timely manner with accuracy and tact.

* Discuss financial options with customers, including working with customers through hardships and sensitivities.

* Ensure patient follow up are completed with customers appropriately

* Analyze telemetric data and customer feedback to extract value and make improvements.

**REQUIREMENTS**

* Leadership junkie

* 1-2 years in high level customer experience

* Excellent interpersonal skills, active listener, empathetic

* Strong desire to help people

* Upbeat personality

**BENEFITS**

* Industry leading compensation

* Health Insurance

* PTO

* 401k w/ company match

* 10 weeks of Parental Leave with 100% pay!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for! We can't wait to meet you!

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