Customer Engineer - Poggio Labs : Job Details

Purpose-built for revenue organizations, Poggio delivers deep AI-powered account intelligence to arm the entire GTM—people + systems + AI agents—with tailored points of view ( POVs ) to show up smarter than competitors and win.

Poggio intelligence helps enterprise revenue leaders prioritize best fit accounts, scale sales excellence to every seller, and accelerate growth—all while powering their path to the AI-native enterprise. Poggio POVs position sellers to speak in the customer's language, lead with value, and attach to the customer's top priority—so customers buy , buy their solution , and buy it now .

Poggio POVs are fully extensible through bi-directional integrations with CRM solutions, data warehouses, and other systems to serve as the trusted authority for an always-current, always-relevant view of every customer.

Poggio is at the forefront of the AI revolution. We're developing our product alongside the best enterprise sales teams on the planet, where we are integrated and powering their day-to-day sales motion. We're supported in our mission by world-class investors at Accel Partners and Spark Capital.

We are driving real and measurable ROI to leading revenue organizations today, and we need your help in bringing the value of Poggio to more GTM teams around the world.

Our team is remote first, with opportunities for occasional in-person collaboration. We have a slight preference for SF / SEA / NYC, but we're flexible on location—our top priority is finding the perfect fit.

We're looking for a Customer Engineer to join our team and own the full customer lifecycle—from late-stage pre-sales through implementation and long-term success. You'll be the connective tissue between our customers and internal teams, partnering closely with Sales, Engineering, and Product to ensure our enterprise customers are successful, expanding, and driving measurable value.

This is a cross-functional, high-impact role ideal for someone who thrives in ambiguity, is deeply customer-obsessed, and loves building from scratch. You'll be helping shape the company's customer experience, enterprise motion, and core product alongside the leadership team.

We're looking for someone that's excited about defining the function over time. If you have an interest in making enterprise customers successful with cutting edge AI, we'd love to hear from you even if you aren't a perfect match for the requirements listed.

• Own relationships with enterprise customers starting in late-stage sales through onboarding, implementation, and ongoing success
• Lead implementation and onboarding, ensuring customers derive fast time-to-value and long-term retention
• Collaborate closely with our engineering team to:
• Co-design features based on real customer use cases
• Write and test prompt logic to support customer workflows
• Translate feedback into roadmap decisions and product priorities
• Partner with executive stakeholders to define their AI roadmap and ensure our product supports strategic goals
• Drive account expansion by identifying additional use cases, departments, or business units for growth
• Be the internal voice of the customer—sharing insights with Sales, Product, and Leadership
• Help build the foundation: onboarding guides, playbooks, internal systems, and more

• 3–7+ years of experience in customer success, solutions consulting, or implementation at a B2B SaaS company serving enterprise clients
• Experience working with technical products, ideally in AI/ML, developer tools, data platforms, or infrastructure
• Comfortable collaborating with engineers and product managers, and speaking to both technical and business audiences
• Skilled at writing and validating prompt logic or similar AI workflows
• Proven ability to lead executive conversations and navigate complex customer organizations
• Startup-minded: bias for action, excited to build, and thrive in ambiguity
• Excellent communicator—clear, empathetic, and persuasive

Competitive salary and equity according to leveling assessment, calibrated to Tier-1 U.S. market data.

• Application (You are here): Our talent team will review your application to see how your skills and experience align with our needs.
• Recruiter Meeting (30 min video call): Our goal is to explore your motivations to join our team, learn why you'd be a great fit, and answer questions about us.
• Intro Call (30 min video call): You'll meet with our CEO to discuss the company, team, and evaluate core skills necessary for success in this role.
• Panel Presentation Interview (60 min video call): You'll be provided a prompt and have time to prepare a presentation for a panel.
• Cross-functional Interview (45 min video call): You will meet with someone from our engineering team to discuss your past experience working in cross functional projects.