Customer Engagement and Training Manager - Virginia Staffing : Job Details

The Digital Modernization Sector at Leidos currently has an opening for a Customer Engagement and Training Manager. This is an exciting opportunity to establish and build strong customer relationships and validate the continued delivery of effective services throughout the life of the contract. This position will work collaboratively with all program teams and stakeholders to deliver continuity of knowledge and relationships as well as integrate customer satisfaction and understanding into all aspects of our performance. The selected candidate will oversee a team of individuals who will be responsible for the following:

• Provide and coordinate training
• Communicate and advocate individual customer needs to internal stakeholders
• Identify areas of improvement to service
• Support, manage, and communicate opportunities
• Lead and participate in cross-functional teams
• Manage and track customer transactional information

Basic Qualifications:

• Active TS/SCI government security clearance
• Bachelors degree and (8)+ years of prior relevant experience or Masters with (6)+ years of prior relevant experience
• Prior leadership responsibilities
• Excellent written and oral communication skills
• Experienced and adept at managing and growing customer relationships
• Experienced with preparing and presenting briefings to senior customer management, and customer stakeholders
• Ability to obtain DHS EOD SCI

Preferred Qualifications:

• PMP Certification

Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for how it's always been done.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.