Customer Concierge IT Specialist - Infinitt NA : Job Details
Customer Concierge IT Specialist
Infinitt NAJob Location : Phillipsburg,NJ, USA
Join to apply for the Customer Concierge IT Specialist role at INFINITT North America
Continue with Google Continue with Google
4 days ago Be among the first 25 applicants
Join to apply for the Customer Concierge IT Specialist role at INFINITT North America
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advicesContinue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
INFINITT North America provided pay rangeThis range is provided by INFINITT North America. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range$60,000.00/yr - $125,000.00/yr
INFINITT North America Job Description: Customer Concierge IT Specialist INFINITT NORTH AMERICA INFINITT North America is a wholly owned subsidiary of INFINITT Healthcare, a dedicated healthcare Information Technology company with world-class research and development capabilities, robust sub-specialty and multi-facility solutions, and more than 6,200+ installations in 55 countries. Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority patient care! We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that were so very proud of. Weve demonstrated this even further with our Great Place to Work certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special? Reporting Structure The Customer Concierge IT Specialist will report to: Tech Operation Manager (Michael Mehringer) Principle Functions In this role, the ideal candidate will provide Concierge-Style Support, acting as the face of INFINITT for all related IT items for a prestigious V.I.P. customer (a large enterprise healthcare system of teleradiologists). The candidate will deliver prompt, courteous, effective, and proactive support in accordance with our Service Level Agreement (SLA) timelines. The candidate will serve as the primary point of contact for Help Desk and experience-related technical support specifically in areas such as: Interfaces, Mirth, VPNs, PfSense, etc.
- Provide Concierge-Style Support to V.I.P. Customer
- Act as the primary point of contact, addressing their technical needs, questions, and concerns in a courteous and timely manner in accordance with defined SLA.
- Technical Troubleshooting:
- Diagnose and resolve technical issues with interfaces, software, and/or network connectivity, ensuring smooth operation of all IT system entities.
- Escalation Management:
- Identify and escalate complex issues to appropriate resources while maintaining open and continuous communication with customers.
- Customer Education:
- Provide training and support to customers on the use of software and related IT systems.
- Communication and Collaboration:
- Work effectively with internal teams and external vendors to ensure timely resolution of issues.
- Proactive Monitoring and Improvement:
- Identify areas for improvement in services and customer experience, proposing solutions and implementing changes.
- Documentation and Knowledge Base:
- Contribute to creating and maintaining clear, concise documentation and knowledge base articles for customer reference.
- HL7 Competence : With a focus on radiology ORM, ORU, ADT, including base64 encoded PDF report distribution
- Mirth Interface Engine Experience : Experience with Mirth interface engine and adding new interfaces / working on transformations of messages between systems
- PfSense : Experience with PfSense VPN solution for cloud deployments
- Cloud Deployments : Ability to manage adding new connections from customer imaging facilities to the INFINITT cloud
- Strong Technical Skills: Proficiency in troubleshooting and resolving IT issues related to interfaces, software, and networking (Mirth Engine, VPNs, PfSense, etc.).
- Exceptional Communication and Interpersonal Skills: Ability to effectively communicate with customers, understand their needs, and provide clear and concise solutions.
- Problem-Solving Skills: Ability to analyze complex technical problems and develop effective solutions.
- Customer Service Orientation: Strong desire to provide excellent customer service and ensure customer satisfaction.
- Organizational and Time Management Skills: Ability to manage multiple tasks and priorities while meeting deadlines.
- Ability to Learn and Adapt: Willingness to learn new technologies and adapt to changing environments.
- Minimum of 3-5 years of Mirth Engine Experience as an Engineer or Related Role
- PfSense Experience Not Required but Strongly Preferred
- PACS Knowledge / Industry Experience
- Previous Interface (primarily HL7) Experience
- Previous VPN Experience
- Formal Education in Computer Science and / or Related Technical Degree
- Well versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
- Excellent oral and written communication skills
- Excellent organizational skills
- Ability to perform under pressure or in high pressure situations
- Ability to prioritize, multi-task (as needed), and understanding of sense of urgency
- Authentic, passionate, and motivated / driven
- Integrity (honest, sincere, respectful, trustworthy, ethical)
- Good judgment (using both reasoning and intuition)
- Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
- Good interpersonal maturity and teamwork
- Excellent verbal and written communications skills.
- Proactive
- Adaptable
- Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
- Experience working remotely (from home office) in the past (recommended, but not a requirement)
- Seeking and able to commit to long-term employment
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at INFINITT North America by 2x
Get notified about new Concierge jobs in Phillipsburg, NJ.
Front Desk/ Building and Court AttendantPerkasie, PA $45,000.00 - $55,000.00 10 months ago
Administrative Assistant, Theatre & DanceFlemington, NJ $20.50 - $25.63 1 month ago
Allentown, PA $40,768 - $52,416 1 month ago
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr