Customer Care Supervisor - Wixon : Job Details

Join a Customer-Focused Team – Lead and Elevate Service Excellence at Wixon!

Are you a dynamic and resilient leader with a passion for creating exceptional customer experiences? Wixon, a growing and innovative flavor and spice manufacturer based in Milwaukee, Wisconsin, is seeking a Customer Care Supervisor to lead our high-performing customer care team.

In this critical role, you'll oversee a team that manages a high volume of customer inquiries—from order updates to complex issue resolution. Your leadership will help ensure our internal teams work in harmony and our customers receive timely, professional, and solutions-driven support. If you're a confident multitasker who thrives in a fast-paced, cross-functional environment, we'd love to meet you.

What You'll Do:

• Perform and supervise all functions of customer service, including price quote administration, order processing, and system maintenance.
• Ensure prompt communication of order fulfillment issues and updates to operations, sales, and customers.
• Handle technical customer services, investigate and resolve product complaints, and coordinate with Procurement, Accounting, and Operations.
• Act as the department liaison for inter-departmental and customer-related issues or changes.
• Lead and develop the customer care team, overseeing day-to-day operations, training, performance management, and team development.

What You Bring:

• Associate's Degree required; Bachelor's Degree preferred.
• 5+ years of customer relations experience in a manufacturing environment, preferably OEM manufacturing.
• 5+ years of experience in a supervisory role.
• Exceptional multitasking skills with the ability to pivot based on evolving customer needs.
• Excellent written, oral communication, and telephone etiquette skills.
• Proficiency in Microsoft Word and Excel.

We've got you covered.

Wixon offers much to its employees, including an onsite cafeteria with an employee meal plan, as well as many other competitive benefits which include:

Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Educational Assistance, 401(k), Profit Sharing, Company Sponsored Employee Events, Paid Vacation, Paid Personal Days and Paid Holidays.

Our corporate campus is located in St. Francis, Wisconsin. Visit our website for more company information at www.wixon.com

Why Wixon?

At Wixon, we combine a passion for flavor with a commitment to innovation, customer satisfaction, and operational excellence. If you're looking to grow your career in a supportive environment that values teamwork, creativity, and results—we want to hear from you!