Customer Care Specialist - TEKsystems : Job Details

Customer Care Specialist

📍 Location: Wall Township, NJ (Office-based within a distribution center)

🕒 Schedule: Monday–Friday, 8:30 AM – 5:00 PM (30-minute lunch)

💼 Department: eCommerce

👥 Team Environment: Small, collaborative team with cross-departmental interaction

About the Role

We're seeking a detail-oriented and customer-focused Customer Care Specialist to join our eCommerce team. This role is based in our distribution center and supports the sales order process by providing exceptional service to our customers primarily via email.

Once fully trained, the position transitions to a hybrid schedule (2 days in-office, 3 days remote). Training will be conducted in-office for approximately 4–6 weeks, with potential for earlier hybrid transition based on performance.

Key Responsibilities

• Respond to customer inquiries via email, providing product knowledge, item numbers, tracking details, and website navigation support
• Assist with billing and invoicing procedures
• Track shipments and inventory
• Provide price quotes and order status updates
• Maintain accurate records of customer interactions and resolutions using internal systems
• Collaborate with other departments to ensure smooth order processing and customer satisfaction
• Identify opportunities to upsell or promote relevant products when appropriate

What We're Looking For

• Strong written communication skills
• Ability to work independently and as part of a team
• Comfortable working in a fast-paced, distribution center environment
• Prior experience in customer support or eCommerce preferred
• Familiarity with order management systems and inventory tracking tools is a plus

Work Environment & Schedule

• Office-based within a distribution center
• Hybrid schedule after training: Must be in-office on Wednesdays, with Tuesday or Thursday as the second in-office day (most choose Tuesday)
• Training period: 4–6 weeks, fully in-office

Pay and Benefits

The pay range for this position is $24.50 - $24.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Como,NJ.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.