Customer Care Specialist - Call Center - Strata Networks : Job Details

As a Call Center Representative, you will handle both inbound and outbound calls with a focus on resolving billing inquiries, activating new services, and making changes to existing accounts. You'll be expected to stay up to date on our full suite of broadband, telecom, and technology offerings in order to provide informed recommendations and effectively upsell services that meet our customers' needs. Wage: $15/hour + performance incentives Status: Full-time Key Responsibilities

• Manage a high volume of calls with professionalism and accuracy
• Provide in-depth assistance with account setup, service activation, and changes
• Diagnose and resolve customer account and billing issues
• Proactively identify opportunities to enhance the customer's services
• Maintain accurate and detailed documentation of customer interactions
• Assist with first-level technical troubleshooting for internet and phone services

Minimum Qualifications

• Strong verbal and written communication skills in a professional setting
• Proven ability to multitask and maintain organization in a fast-paced environment
• Experience working with technical products, billing systems, or CRM software
• High school diploma or equivalent (college coursework preferred)
• At least 1 year of experience in a professional office, call center, or technology-related customer service role

Preferred Qualifications

• Experience in broadband, telecommunications, or IT-related industries
• Interest in technology, networking, or technical support careers
• Demonstrated success in sales, upselling, or performance-based roles

Drug testing and background check required. Who Are We?STRATA Networks is the largest independent telecommunications provider in the state of Utah with nearly 70 years of experience in the industry and 30 years of experience in building and operating fiber optic internet networks. The strength of STRATA lies within our team of nearly 300 employees who are committed to providing quality work and delivering an exceptional experience for our customers. If you are interested in a career that will offer new challenges and opportunities in a fast-paced industry, we invite you to consider STRATA. Headquartered in Roosevelt, Utah, Strata Networks has experienced significant growth. The company offers a wide range of technologically advanced services that have revitalized the local economy and revolutionized industries for residents of the Uintah Basin. Strata continues to expand its reach and provides cutting-edge services such as nationwide wireless coverage, the fastest broadband internet in the area, advanced TV options, and its flagship home telephone service. Additionally, Strata Networks is at the forefront of deploying fiber networks for multiple municipalities across Utah. Recognizing the growing demand for high-speed connectivity, the company is actively working to establish robust fiber infrastructure, providing reliable and lightning-fast internet access to both urban and rural communities. This forward-thinking approach positions Strata Networks as a pioneer in bridging the digital divide and enabling Utah residents to thrive in the digital age. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.