Customer Care Specialist 2 - Insync Staffing : Job Details

Customer Care Specialist 2 (Field Support & Operations)= Hybrid San Diego, CA (Tuesdays Onsite) = $25.00 $35.50/hour =R 1-Year Assignment

About the Role

We're seeking a Customer Care Specialist 2 to join our Field Support & Operations team. This role serves as a key liaison between customers and internal departments, ensuring smooth order fulfillment, timely service delivery, and top-tier customer experience. The ideal candidate has strong communication skills, attention to detail, and experience supporting internal/external customers in a fast-paced environment.

Responsibilities

• Process orders for instruments, parts, and consumables

• Coordinate part deliveries for Field Service and Support teams

• Resolve issues related to parts, tool shipments, and work orders

• Manage cases for billable services, including invoicing and reconciliation

• Communicate order updates and service information to customers and stakeholders

• Conduct follow-ups post-service to ensure customer satisfaction

• Handle credits, rebills, adjustments, and returns (including loaners)

• Maintain accurate records of all customer interactions

• Work closely with warehouse and service teams to manage returns and logistics

• Assign and track service cases efficiently

What You Bring

• 1 3 years of experience in customer service or a related field

• Strong interpersonal, written, and verbal communication skills

• Ability to manage multiple priorities and meet deadlines

• Detail-oriented with a focus on accuracy and quality

• Proficient in SAP (ERP), Salesforce (CRM), and Microsoft Office (Excel, Outlook, Word)

• Basic knowledge of international logistics and working with freight forwarders (preferred)

• Comfortable working both independently and in team setting

Qualifications

• Bachelor s degree required

• Experience supporting both internal teams and external customers/distributors

• Customer-focused mindset with the ability to remove roadblocks and deliver quick resolutions

• Familiarity with business operations and service fulfillment processes

Benefits:(employee contribution)Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.