Customer Care Representitive - Norfolk Motor Company : Job Details

As a Customer Care Representative, You Will Be the Vital Link Between a Customer's At-home and In-store Experience, Providing a Simple and Seamless Experience. You Will Respond to Online and Phone Inquiries, Ensuring Customers Get the Assistance They Need in a Timely Manner. You Will Offer Support During Every Step of the Customers Car Buying Journey.

Job Responsibilities

• Connect with Fresh Inquires Online and over the Phone.

• Effectively Communicate with Customers via Phone Calls, Text, and Email

• Establish Rapport with Customers.

• Guide Customers Every Step of Their Car Buying Experience.

• Ensure a Seamless Transition from Online Inquiry to In-store Visit.

• Achieve Targets While Providing Exemplary Customer Service

Why You Should Join Our Team.

We Will Give You Everything You Need to Be Successful. from Vehicle Product Knowledge, Phone Scripts, Communication Tactics, and an Enthusiastic Sales Team That Is Always Available to Lend a Helping Hand. You Will Handle a Wide Range of Customer Interactions Ensuring Everything Goes Smoothly, so the Ability to Quickly Build Rapport with People and Understand Their Needs Is Essential. We Work and Learn As a Team and the Prospects Are Bright for Motivated Individuals Who Aspire to Become for More.

Qualifications and Requirements

Norfolk Motor Company Is the Place to Springboard Your Career

As a Team Member You Will Experience a Fantastic Culture That Helps You Grow Both Personally and Professionally. It Is Our Vision to Be so Effective That We Are Able to Be Helpful to Others. This Extends to Providing an Enthusiastic Customer Experience, Unmatched Employee Satisfaction, Financial Performance, Market Effectiveness, and on

Benefits

• Medical and Dental
• Vision Insurance
• Paid Time off After 6 Months
• Paid Time off for Birthday After 6 Months
• 401k
• Paid Training
• Employee Discounts on Products and Services
• Day for Charity Pay

Norfolk Motor Company Is a Chevrolet & Gmc Dealership in Northeast Nebraska with Outstanding Core Vales and a Strong Customer and Employee Centered Culture. We Strive to Live Our Vision to Be so Effective That We Are Able to Be Helpful to Others. Our Team Goes out of Their Way to Be Effective and Reach High Earning Potential.

Skills / Requirements

• • Positive Attitude
• Willingness to Learn and Strong Effort to Achieve Goals.
• Team Player Attitude
• Prompt and Courteous
• Enthusiastic Personality
• Must Be 18 or over in Order to Be Covered by Nmc's Automobile Insurance.
• 1-2 Years of Previous Call Center or Customer Service Experience Preferred, but Not Required
• High School Diploma of Ged Preferred but Not Required
• Ability to Read and Comprehend Instructions and Information.
• Valid In-state Driver's License.
• Professional Personal Appearance.
• Communication Skills: Ability to Collaborate, Cooperate, Interpret, Communicate Information That Is Not Always Straightforward.
• Computer: Ability to Efficiently Use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), Manage Files, Navigate Network, Web and Windows. Software: Ability to Efficiently Use in House Software Such As Crm.

We Are an Equal Opportunity Employer. All Applicants Will Be Considered for Employment Without Attention to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Veteran or Disability Status. We Are Committed to Providing a Safe, Drug-free Work Environment. Applicants Must Be Willing to Submit to a Background Check. Interested Candidates Must Possess a Valid Driver's License and Have a Satisfactory Driving Record.