Customer Care Representative - JRS Pharma LP : Job Details

Description:

JRS Pharma LP offers an exciting Customer Service Representative opportunity at our U.S. corporate office in the Patterson, NY. Our award-winning Customer Service team interfaces directly with customers, logistics, sales, and manufacturing operations. This responsive, efficient, and resourceful team insures product arrives at our customers location complete, accurate and on time. If you have an eye for detail, professional style and a commitment to the healthcare industry, we want you on our team.

JRS Pharma is a critical manufacturer of excipient products to the branded and generic drug, over-the-counter, and nutritional supplement industries. We offer a complete portfolio of formulation solutions for the global life science industry supported by Quality manufacturing and strong technical support. At JRS Pharma, we are dedicated to delivering sustainable and reliable products that meet the highest standards of performance and consistency. We prioritize employee safety and professional development, fostering a family culture of care and responsibility. Through strong corporate governance and a commitment to long-term security and stability, we build lasting partnership with our employees, customers, suppliers, and communities.

JRS Pharma is division of the JRS Group. Founded in 1878, the JRS Group has over 140 years of history and services numerous industries across all major markets through extensive manufacturing operations, sales offices and R&D centers.

Requirements:

Job title: Customer Care Representative

Work Location: Patterson, NY

Division/Department: Customer Care

Reports to: Director of Customer Care

Full-time

Exempt

Essential Duties and Responsibilities:

The position requires significant interaction with the customers, as well as the sales team, in order to review and address discrepancies in customer specifications and quality agreements. Responsible for: the order processing and customer requirements for given territory(s) (Domestic and International) to ensure on time delivery, product availability, and overall customer satisfaction. This position also serves as the assistant for customer sample requests.

Process customer sales orders / sample orders in a timely manner

Comply with company SOP's and GMP standards

Manage customer requirements

Practice inventory management policies - FIFO

Work with outside warehouses to ensure on time order fulfillment and inventory accuracy.

Understanding of delivery terms and logistical planning for international and domestic loads

Product knowledge

Timely response to customer inquiries

Control and organize daily critical situations to ensure quick resolutions

Support the Sales Team, VP of Sales & Marketing Manager with forecasting and sales reporting

Assist in coordinating the resolution of customer complaints

Assist in the collection of overdue payments

Perform related duties as assigned by supervisor

Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office - Word, Excel and Outlook)

2 year Associate Degree preferred

1-3 years' experience in Customer Service preferred

Strong verbal, written, and math skills and an eye for detail

Capable of working independently and manage multiple priorities

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to lift and carry up to 25 lbs.

Must be able to talk, listen and speak clearly on telephone

Compensation details: 0 Yearly Salary

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