Customer Care Representative - ABB : Job Details

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

ABB Motion Drive Products in New Berlin, WI is hiring a Customer Care Representative to provide technical, order, and payment-related assistance/support to the internal and external customers. You will collaborate and coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

The work model for the role is: Hybrid

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts, ensuring a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information. Also tracks regular sales performance against the target and shares insights with management.

• 3+ years of experience in customer experience.
• Excellent written and verbal communications skills.
• Strong professionalism and sense of urgency, ability to multitask.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

• Previous experience supporting inside and outside sales departments.
• Knowledge of Salesforce CRM and SAP.
• Previous electronics manufacturing experience.
• Associate's or Bachelor's degree.

More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

We value people from different backgrounds. Apply today for your next career step within ABB.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-###-####.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-###-#### or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.