Customer Care Receptionist (FT Non-Remote) - Calico Cottage : Job Details

** Calico Cottage**

** Customer Care Receptionist (FT Non-Remote)**

Amityville, NY 11701

**If so, the time is now to apply and join our amazing team! Enjoy the perks of in-person employee engagement while social distancing. Enter a safe and fun workplace!**

**Your mission**

Your mission as the Customer Care & First Impression Receptionist at Calico is to work closely with the Customer Care Team to provide a high-quality experience in support of our customers, vendors, and employees. This person will perform their job duties in a professional and friendly manner as the first point of contact supporting the Calico Corporate Culture and is the office of first impressions. The Customer Care & First Impression Receptionist is the first point of contact for customers, vendors, and visitors and as such is the first impression for Calicos culture. It is this persons responsibility to approach each associate of Calico in a professional, welcoming manner routing all calls efficiently, appropriately, and in a friendly manner routing them to the right Calico resource. This person is responsible to ensure all visitor protocols are followed and adhered to thus ensuring guest safety and protecting Calicos intellectual property. This position will partner with the Customer Care Team to effectively support customers throughout their journey at Calico.

**Calicos Customer Care & First Impression Receptionist (****Full Time)....**

You play a key role in supporting a work environment where everyone can thrive.

* Primarily responsible to answer incoming phones professionally and courteously within 2 rings.

* Meet and greet all visitors/employees entering the Calico building, ensuring proper sign-in and security procedures are met.

* Accountable for securing and maintaining proper GMP and confidentiality documentation for all visitors.

* Maintain a neat and inviting Reception area for visitors and employees.

* Manage company overhead announcements.

* Handle all incoming calls and distribute to appropriate personnel.

* Continuously review incoming email from the information and fax in-boxes and route accordingly in a timely manner.

* Process customer account closures for fudge manual requests.

* Manage fudge success rep photo entry in NAV.

**Essential Requirements and Experience**

* Minimum of High School Diploma/GED or equivalency.

* Minimum of 3 years of reception/customer service/administrative related office experience.

* Basic knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook.

* Comfortable learning different types of basic office machines, copiers, scanners, e

* Experience with CRM, NAV and/or Business Central

* Computer literacy.

**Our Offerings**

We pride ourselves on being a tight knit organization whose culture reflects what fudge stands for - fun, indulgence, and celebration.

Calico promotes values-based business practices and integrity. With unwavering support from the owners and senior management, employees are encouraged to evolve and thrive through continuous professional development. Our company strives to be a true meritocracy, supporting performance-based mobility and providing plenty of opportunities for growth for hard-working employees.

Few industries produce as many smiles as ours--including those of our employees. If you too want to enjoy coming to work each day, join our team. We make every day a special one.

**As an integral member of our team, you will enjoy a comprehensive benefits program that includes:**

* Competitive Salary

* Paid Time Off Plan and Paid Holidays

* Health (Medical) Insurance

* Company Paid Long Term Disability Insurance

* Flexible Spending Accounts (FSA)

* Length of Service Awards

* Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being).

* **Ice Cream Fridays** during fair weather months

* **On-Site Gym** including free fitness classes and personal training with a professional trainer

* **Flu Shots & Biometric Screenings** sponsored annually on-site

* **Birthday & Holiday Celebrations** held to foster fun and team interaction

* **Employee Appreciation Events** with great food, fun and team building for all team members and their families

* **Charity Drives** held throughout the year to give all Calico team members an opportunity to support our local community

* **Sporting Event** ticket raffles to NY Islanders Hockey and US Tennis Open

* **Entertainment Event** ticket raffles to Westbury Music Fair

* **Employee Referral Program** rewards employees for referring qualified new hires to Calico

* **Lunch & Learns** offer free seminars on topics such as wellness & personal finance

* **Voluntary Insurance & Protection Services** for accident & illness, home & auto, pet care, and identity theft protection

* **Voluntary Dental Insurance**

* **Voluntary Vision Insurance**

* **Pre-tax Voluntary 401(k) Plan (company match)**

* **Defensive Driving Courses** conveniently held on-site to provide education and insurance discounts

* **Discounts!** Everything from entertainment and sporting tickets to Verizon Wireless, Brooks Brothers, and select Apple products

* And, of course**Plenty of the Best Fudge Youve Ever Tasted!**

*Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and* *prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*