Customer Care Coordinator - Knightwood Associates Limited : Job Details

We are currently working with a reputable housebuilder based in Essex who are looking for a Customer Care Coordinator on a temporary contract.

You will act as first point of call for customers who have just moved into a property and those who are still within their warranty period.

Duties will include-

• Receive and log defects reported by customer.
• Register the work on their database and allocate suitable trades.
• Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
• Manage the Maintenance Operatives diary
• Provide administration support for the Department
• Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
• Liaise with Buying department regarding order materials as and when required.
• Follow up and audit trail for completion paperwork.
• Update weekly reports and distribute to relevant personnel.
• Keep accurate records ensuring files are kept up-to-date.

Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.

Skills required:

• Ability to work on own initiative
• Ability to liaise with internal and external personnel
• Able to work to deadlines in a fast-paced environment
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)

This is initially a temporary contract which could lead to a permanent position.

f you are experienced in Customer Care and pride yourself on delivering an excellent customer experience please apply today.

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