Customer Care Consultant - Weaverville, NC - Starting October 2025 - Ally : Job Details

General information

Ref # 20278

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

In this department, you will be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center. Associates joining the Contact Center team will start serving customers on inbound phones. Along with that, you will be developing a career at a company that invests in its people.

Working with a team of premier customer care professionals, you will help your customers with the support they need. The communication tools you will have at your fingers will include channels such as inbound calls, outbound calls, and messaging.

• Making the ordinary extraordinary for our customers, corporate partners, communities, teammates, and investors.
• Develop your skills by learning the role of a Contact Center associate, while given the opportunity to advance your career through Ally's various development programs.

Class Details:

• Start date: Monday, October 27th

• Compensation: $23/hr. + Monthly Incentives

• Mandatory (4) week training program (In-office)

• Work Schedule after training is completed (3 days in-office & 2 days remote):

• Shifts can range with a start time of 8am to an end time of 8pm EST (Monday - Sunday)

The Work Itself

• Deliver a world-class experience for Ally's customers during every interaction.
• Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly demeanor.

The Skills You Bring

We're all about teaching - We care about your career. Your engagement will lead to improved and increased skills that are transferrable within Ally. That said, there are a few skills that will help you get off to a quicker start:

• Required: Prior experience in customer service, contact center, financial services or similar industry.
• Preferred: 1+ years' experience in contact center, financial services or similar industry.
• Preferred: Experience in consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and Trust accounts.
• High School diploma or equivalent experience required (associate or bachelor's degree in business-related field preferred).
• A dedication to delivering outstanding customer service and a frictionless experience for our customers.
• Supporting our customer through their end-to-end journey, by striving to achieve overall customer happiness through first call resolution.
• You are committed to teamwork, resolving issues efficiently, and developing long-term relationships with our coworkers and business partners.
• You bring a strong work ethic and sense of urgency to complete objectives.
• You are adaptable to departmental and organizational changes and maintain a positive and encouraging attitude to our customers and culture.
• You are diligent in listening to our customer's needs and providing valuable feedback that will assist in process and product improvement.

For hybrid work schedule:

• Joining the team, you will work a hybrid schedule of three (3) days in office and two (2) days from home. These days in office are driven by your site leadership. Days in office are consistent but could vary based on leadership discretion.
• Must be an independent worker with strong time-management skills
• Maintain a quiet workplace so you can focus on delivering outstanding service to our customers

Business Requirement Statement for Network Bandwidth:

• To ensure optimal performance and efficiency, prospective employees must meet the following network bandwidth requirements:

• Minimum Downstream Bandwidth: 100 Mbps

• Minimum Upstream Bandwidth: 10 Mbps

• Connection Quality: Low latency (under 50 ms roundtrip time)

• Definition of Connection Latency: Latency refers to the time it takes for data to travel from one point to another in a network. Low latency is crucial for real-time applications and ensures a smooth and responsive experience.

• Please note that Wi-Fi, satellite, and cellular internet solutions are not viable for this role due to their inconsistent performance and higher latency. Prospective employees must have a stable and reliable wired internet connection that meets the specified bandwidth and latency criteria.

• To check your network bandwidth and latency, you can use (

• Live in a location that uses an existing high-speed internet service

Mandatory Training:

Training begins on your first day of employment and runs for 4 weeks (in-person) and the schedule is 9:00am-6:00pm.

Upon successful completion of the 4-week training class, associates will be participating in our Nesting Program for up to 6 weeks.

• PHASE 1 - The first two weeks of Nesting are Monday - Friday from 9:00am - 6:00 pm (in-office) for the Charlotte, NC location and 9:00am-5:30pm (in-office) for the Weaverville, NC location.
• PHASE 2 - The last four weeks of Nesting are Monday - Friday from 9:00am - 6:00 pm (hybrid) for the Charlotte, NC location and 9:00am-5:30pm (hybrid) for the Weaverville, NC location.

Once training and nesting have completed, candidates must have the ability to work shifts between the hours of:

• 8:00am - 8:00pm Monday-Sunday (hybrid - 3 days in-office, 2 days remote).
• Please note that specific shifts will be assigned after a successful completion of your background check.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 47840

Experienced: 50960

Expert: 54080