Customer Care Agent - Peoples National Bank : Job Details

Job Description:

This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank's records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank's policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.

Duties and Responsibilities:

Provides exceptional service support for banking services and teller transactions

Resolves customer requests through proficient use of the system tools

Provides an exceptional customer experience during the interaction

Adheres to regulatory scripting and customer protocol, as prescribed

Seeks and captures opportunities to differentiate the customer's experience by identifying banking suitable for the customer's current or future needs

Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies

Minimum Qualifications:

High School diploma

Minimum of one year experience in a teller/customer service role (in a financial institution)

Previous teller experience preferred

Preferred Qualifications:

Excellent customer service skills

Excellent communication (verbal, written and listening) skills

Proficient computer/keyboard skills

Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds

Acute attention to detail

Effective decision making and problem-solving skill

About Company:

Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.

We offer a generous benefits package, including:

• Competitive Salary
• Medical Dental and Vision Insurance
• Life and AD&D Insurance
• Long Term Disability
• AirEvac Membership
• AFLAC Policies
• Telemedicine
• 401k & Company Match
• Invest in Company Stock
• Discretionary Bonus

Peoples National Bank is an Equal Opportunity Employer.

Compensation details: 16.5-17 Yearly Salary

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