Customer Asset Specialist - IAA : Job Details

IAA is seeking a Inventory Specialist to join our team! This role will report to our office in Clinton, ME!

The Inventory Specialist addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office, and maintain clear proactive processes during the life cycle of a Financial, Fleet, or Rental Sourced vehicle. Role will focus on cycle time reduction and effective internal communication of next step items needed to process a vehicle for sale.

Responsibilities

• Provide a variety of customer support services through email, mail, telephone, and direct personal contact.
• Responsible for review of asset situation and recommend next steps
• Accountable for informing & and monitoring the customers SLA Terms & Conditions to operations
• mediate complex logistics issues, requiring the ability to communicate clearly and directly
• Coordinate with other departments to ensure customer satisfaction.
• Process orders and assignments.
• Enter data into computer systems.
• Reference pricing and delivery information.
• Perform computer processing assignments
• Respond to customer questions, complaints, and requests.
• Set up new records and maintain existing records.
• Process all necessary title paperwork in preparation for auction day
• Other duties as assigned to meet business needs.

Qualifications

• Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans.
• Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through.
• Ability to learn quickly and work in a fast-paced environment.
• Excellent oral and written communication skills.
• Ability to listen & empathize with the customer, working with them to try to resolve any issues.
• Ability to work independently and within a team environment.
• Ability to work within project timelines, establish priorities, and meet milestones and deliverables.
• Must be innovative, results/detail-oriented, and a team player.
• Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment.

Education and Preferred Skills:

• High School diploma or equivalent experience required.
• 1-2 years of customer service or related experience preferred.
• Experience with Microsoft Office, strong Excel skills required.
• Experience with Five9 and Salesforce is a plus.