Customer Account Specialist - MAU WORKFORCE SOLUTIONS : Job Details

MAU is hiring a Customer Account Specialist for Hagler Systems in Augusta, GA. As a Customer Account Specialist, you will manage customer inquiries, generate timely quotes, process orders, and provide updates, ensuring a seamless customer experience from inquiry to delivery. This is a direct-hire opportunity.

Benefits Package:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• Annual bonus
• Opportunity for advancement
• On-the-job training

Shift Information:

• Monday–Friday | 8:00 AM–5:00 PM

Required Education and Experience:

• High school diploma or GED
• Strong computer, written, and verbal communication skills
• Experience with ERP software (Oracle, SAP, or Microsoft Dynamics a plus)
• Prior experience demonstrating excellent service skills
• Strong organization and time management abilities
• Must pass a pre-employment drug screening and background check

Preferred Education and Experience:

• Associate degree

General Requirements:

• Proficiency in ERP systems and Microsoft Office Suite
• Ability to prioritize tasks and manage time independently
• Excellent written and verbal communication skills
• Strong customer service orientation and active listening
• Ability to adapt to changing customer needs and environments
• Experience managing multiple stakeholders and deadlines
• Strong collaboration skills across internal departments
• Ability to thrive in a fast-paced, high-volume environment

Essential Functions:

• Respond promptly and professionally to Requests for Quotations (RFQs)
• Provide complete quotes with recommended parts, pricing, delivery, shipping terms, and company policies
• Ensure all quotations are accurate and distributed to relevant parties in a timely manner
• Maintain part numbers, pricing, and customer data in the ERP system
• Receive and validate customer purchase/sales orders for accuracy and alignment with quotes
• Draft, issue, and communicate sales order confirmations
• Coordinate with warehouse and customers to ensure delivery expectations are met
• Enforce terms and conditions, including cancellation and restocking fees
• Process all sales orders and order necessary items or materials
• Provide order status updates, including delays or changes
• Maintain open order reports for vendors and customers
• Maintain clear communication with all stakeholders
• Coordinate with logistics for pickups and deliveries
• Ensure accurate and organized filing in the ERP system
• Investigate and resolve delivery, shipping, and order issues with documentation
• Collaborate with Accounts Payable and Receivable to address discrepancies
• Prepare international sales reports
• Provide backup support to team members as needed
• Deliver timely completion of all assigned duties
• Handle customer inquiries, concerns, and conflicts professionally
• Demonstrate a personal sense of urgency and ownership
• Commit to understanding company products and services
• Champion service improvements and customer satisfaction
• Understand the relationship between personal tasks and company-wide objectives

Working Conditions:

• Office setting at Hagler Systems headquarters in Augusta, GA

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE