Customer Account Representative - Alphabe Insight : Job Details

Company Description About Us At Messa Sync, we help brands communicate with clarity and impact. We're a results-driven communications and branding partner that blends strategy, storytelling, and design to deliver measurable outcomes. Our team values collaboration, curiosity, and continuous improvement-because great ideas become even better when we build them together. Job DescriptionJob Description We are seeking a dedicated and detail-oriented Customer Account Representative to manage and nurture client relationships, ensure satisfaction, and support overall account growth. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to manage multiple client accounts effectively. Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with clients.
• Respond promptly to customer inquiries and resolve any issues efficiently.
• Monitor account activity, ensuring deliverables meet client expectations.
• Collaborate with internal teams to ensure successful project execution.
• Identify opportunities to upsell or cross-sell services to existing clients.
• Maintain accurate records of customer interactions and transactions.

QualificationsQualifications

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• Proven experience in account management, customer service, or a related role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.

Additional InformationBenefits

• Competitive salary within the range of $58,000 - $67,000 annually.
• Opportunities for professional growth and career advancement.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and flexible scheduling.
• Supportive and collaborative team environment.