Customer Account Representative - Alphabe Insight : Job Details

Company DescriptionAbout Us At Captura Hall, we specialize in delivering innovative project solutions that drive success for our clients across diverse industries. Our team is built on a foundation of collaboration, precision, and excellence, ensuring every project is executed with quality and efficiency. We believe in empowering our employees to grow professionally while contributing to meaningful, high-impact work. Job DescriptionJob Description We are seeking a dedicated Customer Account Representative to join our team. This role is responsible for managing client accounts, ensuring customer satisfaction, and providing solutions that align with client goals. The ideal candidate will be detail-oriented, proactive, and capable of building strong professional relationships. Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term customer relationships.
• Address customer inquiries, resolve issues, and provide timely solutions.
• Manage account data, update records, and track customer interactions.
• Collaborate with internal teams to ensure client needs are met.
• Identify opportunities for account growth and cross-selling of services.
• Prepare and present account status reports to management.

QualificationsQualifications

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 2+ years of experience in account management, customer service, or sales.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Problem-solving mindset with attention to detail.

Additional InformationBenefits

• Competitive salary ($61,000 - $65,000 per year).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Professional development and career growth opportunities.
• Supportive and collaborative work environment.