Customer Account Rep - ClearanceJobs : Job Details

CB5 Solutions, LLC A growing family-owned small business focusing on providing IT infrastructure and service delivery consulting to mid-level and enterprise organizations in the government and private sectors. Headquartered in Fort Mill, SC, CB5 has several offices in the local area as well as others within the US and globally.

Position Overview: This is a dynamic, client-facing role that focuses on delivering a responsive and seamless experience for technical stakeholders operating in secure, mission-critical environments. The Customer Success / Customer Account Representative serves as the central point of contact for assigned accounts, bridging communication between technical teams and end users. The position requires a strong understanding of IT service delivery, customer lifecycle management, and hybrid infrastructure. This is an excellent opportunity for someone who thrives in high-visibility roles where building trust, advocating for the customer, and aligning services with business objectives are key to success.

Responsibilities:

• Serve as the main point of contact and trusted advisor for assigned accounts
• Develop and maintain effective relationships with government stakeholders and technical teams
• Understand, document, and communicate customer needs to engineering and operations staff
• Proactively monitor service delivery and issue resolution to ensure customer satisfaction
• Coordinate and deliver customer success reports and performance metrics
• Advocate for the customer's priorities within the organization
• Support onboarding and service adoption across hybrid environments including data transfers, storage, and high-performance computing
• Liaise between customers and delivery teams (architecture, storage, maintenance, etc.)
• Translate customer feedback into actionable improvements and tailored IT solutions

Qualifications:

• Minimum 2 years in a customer success or IT account management role
• Experience must be beyond call center/help desk environments
• Have a basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems

Education Requirements: Bachelor's degree in Business, Marketing, Computer Science, Engineering, or related field preferred

Security Requirements: Active DoD Secret clearance required