CSS - Desktop Engineer - Nexus Staff : Job Details

Job Title: CSS - Desktop Engineer Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: 223 Store Hill Rd. Old Westbury, NY Job Duration: 3 Years Closing: 04/09/2025. Position Overview: SUNY Old Westbury is seeking a skilled and service-oriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop, voice, and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills, effective communication, and a commitment to responsive, high-quality service. Candidate should have 3 to 5 years of experience and working knowledge of the following: Key Responsibilities:

• Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.
• Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.
• Maintain and support enterprise communication systems including:
  • lcatel-Client VOIP and OmniVista 8770
  • OpenTouch Voicemail
  • Redbox voice recording (VOIP, radio, analog)
  • Microsoft Teams Voice (deployment and management)
• Manage and deploy devices using KACE and JAMF endpoint management platforms.
• Process and resolve service tickets using TeamDynamix.
• Provide support for LogMeIn Rescue remote access tools.
• Troubleshoot and support AV systems including Crestron and assist with basic audio production.
• Manage campus printing solutions through PaperCut.
• Maintain IT equipment inventory, service records, and system/network access control for supported environments.
• Collaborate with vendors and technical support teams for issue resolution.
• ssist in supervising student workers within the service desk function.
• Deliver executive-level white glove IT support as needed.

Required Qualifications:

• Proven experience in desktop engineering, technical support, or IT operations-preferably in a higher education or enterprise
• environment.
• Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.
• Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue
• Familiarity with Crestron systems and campus AV environments.
• Excellent communication, documentation, and customer service skills.
• bility to work independently while also collaborating effectively with diverse campus constituents.
• Must live within 15-20 miles of SUNY Old Westbury to ensure rapid response and on-site support availability.
• White glove executive support experience is a strong plus.
• Occasional evening and weekend hours require

Misc. Information:

• Work Schedule: Monday to Friday, 8:30 am - 5:00 pm.
• Parking: Parking sticker must be purchased at a cost of $16.00.
• Public Transportation: Accessible via LIRR to Hicksville and Campus Shuttle to campus buildings. Bus transportation to campus main gate with a shuttle to bring you to campus buildings.
• Training: Training will be provided.
• Department: Information Technology Services (ITS)
• Reports To: Enterprise Infrastructure Services Manager
• Position Type: Full-Time consultant (Occasional evening and weekend hours required)

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.