CSR/ Dispatch Hybrid - Pinnacle Logistics : Job Details

Description Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity, Safety, and Excellence General Responsibilities Managing a team to ensure timely and cost-effective deliveries. Shift: M-F 10am - 6:30pm Key Duties & Responsibilities A. Operational Functions: •Coordinating the schedule of a shipping company or a group of drivers. •Ensuring that data related to deliveries and shipments of freight are entered timely into tracking software. •Managing customer service satisfaction by providing updates on ETA and location of drivers. •Obtaining back-haul freight and dispatching OTR drivers. •Directing inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management. •Negotiating and arranging transport of goods with shipping or freight companies. •Determining method of shipment and preparing bills of lading, invoices, and other shipping documents. •Tracking delivery progress of shipments. •Managing the zoning of driver dispatches to ensure they are cost effective routes. •Developing a proactive relationship with our customers by providing firstclass customer service and communication •Handling shipment quoting/pricing for customers •Covering available shipments through strategic negotiations with trucking companies •Providing problem-resolution effectively and a timely manner B. Administrative Functions: •Keeping records of all goods shipped, received, and stored. •Managing and tracking detention times accurately per shipment. •Sending and collecting documents to and from carriers •Data entry of various files and information into our software Minimum Requirements o High school diploma or GED (General Education Diploma) equivalency o Basic computer skills o Detail oriented o Thrive in a fast-paced environment o Excel both as an individual and in a team environment. o Excellent communication skills - written and verbal o Professional, driven and results oriented o LTL, Local , and Linehaul Knowledge o Excellent time management o Deadline driven thorough knowledge of the LTL and Linehaul o Works well with team and alone o Strong Knowledge of the roadways throughout the immediate area. Disclaimer Please Note: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee as necessitated by business demands. This job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.