Cross Border Connect Super User 1st Shift - DHL Express : Job Details

The Cross Border (XB) Connect Super User will identify, investigate and resolve data holds by identifying the root cause of the data hold and coordinating the efficient resolution in a timely manner, utilizing all available resources, e.g., cross-functional groups. ESSENTIAL DUTIES AND RESPONSIBILITIES:Identify data hold and data hold type by monitoring production line and business system interaction; depending on type of data hold, coordinate action items with appropriate department support for efficient resolution; resolve all data holds using various User Interface (UI) tools in a timely manner; follow-up on successful resolution of data holds, aging and quantity of data holds in the terminal. Review and resolve labeling issues with international (XB) mail, for example, missing zip code, incorrect or incomplete address; contact Help Desk and Customer Service to correct the package label. Prepare shipment for re-induction into product line; direct movement to staging area. Establish ...Border, 1st Shift, Security, Data