CRM & Go-To-Market Director - LVMH Group : Job Details

Loro Piana is an Italian luxury Maison established in 1924 known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

The CRM & Go To Market Director will be responsible for building and executing the North America CRM strategy and the Go To Market calendar. The Director will work closely with the corporate Retail, Merchandising, CRM, and VIC teams to support ongoing business priorities and opportunities.

• Support the VP of Retail and Corporate Retail team in providing thorough and actionable analyses to drive business priorities
• Work in partnership with the Director of VIC to provide the necessary analyses to achieve the VIC target and strategy
• Continue to adapt and improve our clienteling best practices within the retail network
• Provide end-to-end leadership of CRM initiatives from requirement definition to deployment and performance analysis
• Work to drive key KPIs around client acquisition, migration and retention
• Lead the Go-To-Market Strategy including the building of briefs for all key launches to enable a seamless execution across all corporate teams and retail throughout the year
• Create and update the Go-To-Market calendar with a focus on activating major brand moments as well as high traffic drivers in each market

Skills Required

• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Excellent organizational and time-management skills
• Attention to detail and high level of precision
• Strong oral and written communication skills
• Curious, self-motivated thinker
• Problem-solving attitude

Education Requirements

• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• More than 8 years of work experience
• Background in luxury or retail preferred
• Master's degree with a focus on quantitative fields (statistics, economics, or data science) is preferred

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $150,000.00 to $165,000.00 USD per year.EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.Join us at LVMH, where your talent is at the heart of our collective successes.