CRM Administrator - Southend Pharmacy : Job Details

Company Overview

Southend Pharmacy is a trusted healthcare provider dedicated to delivering exceptional pharmacy services with a patient-first approach. As a growing leader in the pharmacy industry, we embrace innovation and digital solutions that improve service delivery, enhance the customer experience, and streamline operations.

Job Summary

We are seeking a detail-oriented and tech-savvy to support the implementation, optimization, and management of our Creatio CRM platform for Southend Pharmacy and all other business entities. This is a new and critical CRM Administrator role in our organization, designed to support our pharmacy operations and customer engagement strategies from day one. The ideal candidate will bring technical expertise, strategic thinking, and a passion for improving workflows and customer experiences through CRM technology.

Southend Pharmacy is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Key Responsibilities

• Serve as the primary administrator and subject matter expert for the Creatio CRM platform.
• Configure and maintain system settings, user roles, workflows, and custom objects to meet business needs.
• Design, develop, and maintain reports and dashboards to support business decision-making.
• Develop and implement automated workflows, triggers, and processes to enhance operational efficiency.
• Collaborate with cross-functional teams to understand requirements and translate them into scalable CRM solutions.
• Oversee CRM data integrity by performing regular audits, cleanups, and deduplication.
• Manage data imports/exports, segmentations, and integrations with other tools or systems.
• Provide ongoing support, training, and documentation for end-users.
• Troubleshoot system issues and liaise with Creatio or technical vendors for resolution as needed.
• Proactively identify opportunities to improve system performance and user adoption

Required Qualifications

• Bachelor's degree in business, Information Systems, Computer Science, or a related field.
• 3+ years of hands-on experience as a CRM Administrator, with demonstrated success managing and optimizing CRM systems in a healthcare, pharmacy, or other regulated industry environment.
• Proven experience working with CRM platforms such as HubSpot, Zoho, Insightly, Pipedrive, or similar tools, with the ability to configure, maintain, and support day-to-day system operations.
• Strong understanding of CRM best practices and the customer lifecycle.
• Proven experience building custom reports, dashboards, and automated workflows.
• Experience with CRM data management, import/export, and segmentation best practices.
• Ability to manage multiple projects and deadlines with minimal supervision.

Preferred Qualifications

• Master's degree in computer science, Information Systems, Business Administration, or a related field.
• Prior experience working in a healthcare environment or a 503A compounding pharmacy setting in a CRM administrator capacity, with an understanding of operational workflows, compliance considerations, and customer engagement in regulated settings.
• Hands-on experience with Creatio; familiarity with customization, automation, and workflow configuration.
• Familiarity with project management tools and agile methodologies.
• CRM platform certifications (e.g., Creatio Certified Specialist, Salesforce Admin) are a plus but not required.

Physical Requirements

• Ability to sit for extended periods of time at a desk and working on a computer
• Ability to communicate effectively in person, over the phone, or via virtual meeting
• Ability to maintain focus in a typical office environment with moderate noise levels
• Ability to perform repetitive motions with hands and arms, such as typing.

Benefits

• Comprehensive benefits package including medical, dental, paid time off.

Equal Opportunity Employer Statement

Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.