Crisis Support Staff Saturday and Sunday 6a -2p - YWCA North Central Indiana : Job Details

Job DescriptionDo you want a career that makes a difference? As the YWCA North Central Indiana'sCrisis Support Staff, you can help change the world for women and children inour community who are striving for better lives. YWCANCIN is the leading emergency shelterprovider and services to domestic violence and sexual assault victims. Our programs help victimssurvive abuse and build safer, happier healthier futures. We would love for you to be a part of ourincredible team that makes a difference in thousands of people's lives each year.Part Time, 16 hours, Every Weekend 6am-2pm (includes holidays), can pick up additional hours as department needs throughout weekResponsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff.1. Reporting RelationshipThe Crisis Desk Specialist reports to the South Bend Shelter Manager.2. SupervisesThe Crisis Desk Specialist has no supervisory responsibilities.3. Responsibilities and Essential Functions* Conducts lethality screen and safety plan with all victims at intake or on crisis call* Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA* Maintains security of client entrance of building, monitors security system* Handles crisis line and documents calls* Assists with intakes* Answers residential phone lines and takes accurate messages as necessary* Distributes client mail* Assists residents with minor problems and emergencies; keeps daily log of events as they occur.* Serves as a positive role model for clients* Maintains custody of medication for all residents and ensures all medication taken is logged* Record and log custodian as necessary* Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate* Reports any suspected child abuse immediately* Maintains confidentiality* Participates in regular staff meetings and trainings* Performs other duties as assignedExperience and SkillsKnowledge and AbilityAbility to work well with people and make decisions in emergency situationsAbility to maintain accurate recordsAbility to work as part of a teamAbility to follow instructions and complete assignmentsAbility to assess client needs and well-beingKnowledge of women's issuesEducation and ExperienceHigh school diploma/GED required. Associates/Bachelor's Degree preferred.Experience working with women and children in a social service setting desirable.Physical/Mental Essential RequirementsClimbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).Full range of body motion including manual and finger dexterity and eye-hand coordination.Ability to sit at a computer work station for extended periods of time.Occasional need to stand for long periods of time.Ability to focus on detail and accuracy.Ability to handle environmental conditions inside and outside.Occasional high stress may be experienced in dealing with clients, staff and volunteers.