Crisis & Incident Management Lead – Operational Resilience - Vice President - Crdit Agricole Group : Job Details

The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including technology and cyber incidents, third-party or supply chain failures, natural disasters, manmade disruptions, geopolitical events, pandemics or public health crises, and infrastructure outages. The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.

Salary Range: $150k-$180k

• Strategic Leadership
  • Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services.
  • Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies. Establish and manage governance forums and escalation protocols for crisis and incident oversight.
  • Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
• Incident Response and Crisis Management
  • Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
  • Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
  • Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements.
  • Integrate internal communications tools and channels into a unified communications strategy.
  • Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.