Crisis Care System Manager - Association for Individual Development : Job Details

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$1,000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Crisis Care System Manager who demonstrates this mission and wants to work for an organization that makes a difference in the community.

What you will be doing?

• Provide oversight of the day-to-day operations of the Crisis Care System, including Crisis Line/telephone services and Mobile Crisis Response.
• Recruit, hire, train, and schedule volunteers and paid staff.
• Manage program development, supervise Crisis Care System staff, handle on-call duties, and respond to community requests for services.
• Work with service providers across the agency and community to meet client needs. 24/7 availability required.
• Assist with crisis response, including telephone and mobile crisis interventions.
• This position may include remote work components, subject to performance and operational needs.
• Complete reports timely (Productivity MRO, Outcome Measures, Billing Reviews, etc.)
• Ensure proper staffing and coverage, including overnight, evening, weekend, and holiday hours.
• Adhere to financial guidelines and evaluate staff performance regularly.
• Conduct performance evaluations and provide coaching or corrective actions as needed.
• Provide program coverage during scheduled or emergency situations.
• Schedule and lead monthly meetings, gather stakeholder input, and ensure compliance with policies and regulations.
• Train staff in necessary skills and tools, provide on-call supervision, and ensure documentation and billing accuracy.
• Maintain client and staff files, review documentation, and ensure compliance with policies.
• Participate in clinical supervision and maintain knowledge of program systems like Cx360.
• Oversee staff payroll, training compliance, and billing goals.
• Ensure quality crisis intervention services, community linkage, and promote diversity awareness.

What we provide for full-time employees:

• $1,000 sign-on bonus
• 21 days of Paid Time Off plus 10 Paid Holidays
• Paid training and tuition reimbursement
• Comprehensive benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness, and Accident Insurance
• 401K with 3.5% company contribution after one year

Qualifications:

• Master's degree in human services (QMHP required)
• Preferred licenses: LPC, LCPC, LSW, LCSW
• Two+ years experience in behavioral health/crisis services preferred
• Strong communication, clinical, organizational, and professional judgment skills

Additional requirements:

• Ability to manage schedule and be available after hours
• Recognize emergencies, maintain client rights, and foster teamwork
• Participate in community and agency activities, maintain certifications, and uphold professional standards

If we seem like a good fit, consider joining our team of compassionate individuals and start a fulfilling career.

• Mid-Senior level

• Full-time

• Information Technology

• Non-profit Organizations

This job posting is active, and applications are being accepted.