Crisis Call Center Specialist II, 40 hours, Evenings - UMass Memorial Health Care : Job Details

1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. II. Position Qualifications: License/ Certification/ Education: Required: 1. Bachelors degree is required. 2. Must be able to pass a CORI background check. 3. Driving is not a requirement. Experience/ Skills: Required: 1. A minimum two (2) years experience working in a clinical environment is required. 2. Ability to learn to CHLs service lines to appropriately triage clients with vari...Behavioral Health, Call Center Specialist, Call Center, Specialist, Healthcare