Court Operations Associate, Hennepin County, Centralized Services Division, Appeals Unit - Minnesota Judicial Branch : Job Details

Job DescriptionInterested in finding ways to improve court systems through your strengths in problem solving and customer service? Exploring the next step to lead others through your organizational and training skills? If you answered 'yes', the Minnesota Judicial Branch is looking for you!This position acts as a liaison between the State Court of Appeals Unit, judicial staff, attorneys, and other stakeholders about cases being appealed. Court Operations Associates work off a daily report to process exhibits for appeals cases by verifying all the necessary information and exhibits are ready before sending to the Court of Appeals within the specified deadlines. The position also provides backup to the Contact Center by answering phones for a minimum of two hours per day and assisting with additional tasks if needed. This AFSCME-represented position is assigned to the Centralized Services Division located in downtown Minneapolis at the Hennepin County Government Center on C-453. The core hours for these positions are 8:00 am - 4:30 pm, Monday-Friday. This hybrid position requires a minimum of two days per week on-site, with remote work flexibility based on organizational needs.Example of Duties:The following are examples of major job duties expected for this position to perform.

• Manage court records for all case types, assuring completeness and accuracy of the record before sending the record and accompanying exhibits to the Appellate Court.
• Accurately complete administrative work in the office by performing high-level case processing and data entry work in all case types by utilizing multiple court technology systems.
• Communication via email with judicial staff and stakeholders to effectively manage appeal requests and meet the business needs of the court to assure equal access for the fair and timely resolution of cases and controversies.
• Perform other related work duties as directed, including scanning, imaging, photocopying and transferring videos from CD/flash drive and upload on computer.
• Assist the Centralized Contact Center by answering questions regarding all divisions from the public, attorneys, and stakeholders via phone for a minimum two hours per day.

Typical Qualifications:Below are the past experiences that will lead to success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.Minimum Education and Experience:

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work. (For example: bank teller, cashier, court clerk, legal assistant, medical billing specialist).
  • OR equivalent education and experience
• Access to reliable internet connection is required.

Minimum Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.
• Ability to work well under pressure in a high volume, fast paced work environment with excellent attention to detail and accuracy.
• Knowledge of court procedures and policies, legal documents, laws, and legal factors pertaining to the various divisions and functions of district court.
• Ability to listen and interpret the nature of a problem and the relevant context in order to apply knowledge of court practices and processes to address individual court customer's problems.
• Ability to show a high degree of respect for all customers and stakeholders with diverse backgrounds, viewpoints, needs and experiences through courtesy and sensitivity.
• Ability to multi-task, prioritize work, and provide superior customer service.
• Ability to learn, adapt and utilize new technology.

Preferred Qualifications:

• Previous experience working in a district court, criminal justice, or legal environment.
• Associate, paralegal, or bachelor's degree
• Detail oriented and analytical
• Strong organizational skills
• Knowledge and working experience with a case processing system such as MNCIS (Minnesota Court Information System) and MNDES (Minnesota Digital Exhibit System)
• Extensive knowledge of multiple divisions' policies, procedures, and processes with a high proficiency in record confidentiality requirements

Supplemental Information:The expected starting salary for external candidates is at least $23.50 per hour. The offer will take into consideration other equivalent qualifications.The full classification earning potential is $20.43 - $34.41 per hour, $42,657.84 - $71,848.08 annually, with the top end of the range being what someone could be making after years of service in the role of Court Operations Associate. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.Instructions to Apply: These AFSCME-represented positions are posted for bidding, internal, and external application simultaneously and will be This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job-related convictions.Please contact the Hennepin County District Court Human Resources Department with questions regarding this posting via email at [email protected] or phone at 612-###-####.About UsWhy Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth. Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.Equal Employment Opportunity It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at [email protected]. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.