Costa Mesa Hilton - Convention Services Manager - Remington Hospitality : Job Details

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The Sales Manager plays a key role in driving event success by serving as the liaison between clients and hotel departments. This position ensures smooth event execution from initial booking through post-event follow-up. With a strong focus on service, communication, and collaboration, the Sales Manager also looks for opportunities to enhance guest experiences through thoughtful up-selling and tailored event solutions.

• Know your work schedule and follow it with a high degree of reliability.
• Work in a cooperative and friendly manner with fellow associates.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.
• Inform management promptly of any work-related problems or guest complaints.
• Practice “aggressive hospitality” and provide guest satisfaction.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Comply with all applicable laws and ordinances as they apply to the hotel, guests and associates.
• Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.).
• Negotiate with guests and patrons for banquets, meetings and functions, suggesting menus, bar setup, room arrangements as per policy. Inform other departments of arrangements in writing to ensure success.
• Work closely with the setup team for catering functions to maximize facility utilization.
• Prepare monthly inventory of catering office supplies and requisition approvals.
• Train, coordinate, and supervise banquet staff and captain duties.
• Maintain budgeted sales quotas.
• Solicit banquet business, enter bookings, and finalize functions.
• Handle changes on Banquet Event Orders (BEO) effectively.
• Finalize details on BEOs by making customer contact and publishing for distribution.
• Meet or exceed booking goals through customer engagement.
• Perform MOD responsibilities as directed.
• Accurately prepare weekly banquet forecasts.
• Provide site tours of banquet facilities to potential clients.
• Perform additional duties as required.

Salary: $70,000 - $72,000

• Mid-Senior level

• Full-time

• Management
• Manufacturing

• Hospitality

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