Description
The Corporate Returns Inventory Support is responsible for facilitating vendor product returns and collections.
Pay:
Schedule:
- Monday - Friday: 7:00 am - 4:00 pm
Education:
- High school graduate or equivalent preferred
Experience:
- One year of previous office related work
- Training - Minimum of one month on the job training required
Requirements for Returns Support:
- Excellent analytical and problem-solving skills as well as time management
- Ability to give special attention to detail required. Must have ability to identify letters and numbers
- Must have computer and data entry skills
- Must have ability to problem solve
- Must adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
- The individual is consistently at work and on time, follows instructions, responds to management direction
- Must have ability to orally communicate with customers, co-workers, supervisors and other employees
Benefits for Returns Support:
- Medical
- Vision
- Dental
- Disability
- Life Insurance
- 401K with Company Match
- Paid Vacation
- Paid Holidays
- Personal Days Available
- Employee Discount
- Casual Dress Code
- Health Savings Account
- Tuition Reimbursement Options Available
Returns Support duties include but are not limited to:
- Build professional relationships with Vendors and Vendor Reps to help grow the over company relationship
- Collection with monthly check and balances for DNP, Credit, Force Deducts
- Continuously improve processes and procedures
- Enter and monitor the shipment of skids with RMA's back to the vendors
- Maintain a level of understanding of processes for overall Corporate Returns and demonstrate the ability to fill in as needed for the Corporate Returns Manager and other Corporate Returns Staff
- Manage Daily Inventory sheets updating GP and skid reports to request a Bulk RMA for all skids
- Manage the overall flow of product back to vendors warranty sites by daily communication of vendor requests for information or return of product
- Monitor all reports for Corporate Returns to ensure all goals are on track
- Work with Corporate Returns team members to develop system enhancements for warranty Returns
- Work with the Corporate Purchasing Staff to monitor and continually modify Return Allowance Agreements
- Ensure highest level of Vendor Returns Processes are maintained with team through continued communication and updates of any policy/procedure changes
- Maintain accurate data on Scratch-n-Dent, warranty inventory sites as well as dollar value at these sites.
- Working with the vendors to supply hardware
- Define S&D product descriptions
- Will provide backup for the Inventory Control team throughout the country and Canada
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